Logo ArtzLogo Artz

Terms & Conditions

Last updated: January 2024

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the Logo Artz website and services. By accessing or using our website, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Logo Artz provides custom patch manufacturing, embroidery services, and related products including:

  • Embroidered patches
  • PVC patches
  • Leather patches
  • Woven patches
  • Chenille patches
  • Custom apparel and accessories
  • Design and digitizing services

3. Ordering Process

3.1 Order Placement

Orders can be placed through our website, phone, or email. All orders are subject to acceptance by Logo Artz. We reserve the right to refuse or cancel any order at our discretion.

3.2 Order Confirmation

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. Acceptance occurs when we begin production or ship your order.

3.3 Custom Orders

Custom orders require artwork approval before production begins. Changes to approved artwork may result in additional charges and production delays.

4. Pricing and Payment

4.1 Pricing

All prices are in USD and subject to change without notice. Prices include the services specified in your order but exclude shipping, taxes, and any additional services unless otherwise stated.

4.2 Payment Terms

  • Payment is required before production begins
  • We accept major credit cards, PayPal, and bank transfers
  • For large orders, payment plans may be available
  • All payments are processed securely

4.3 Additional Charges

Additional charges may apply for rush orders, design changes, artwork creation, or special requirements. These will be communicated before processing.

5. Production and Delivery

5.1 Production Time

Standard production time is 7-10 business days after artwork approval and payment confirmation. Rush orders may be available for additional fees.

5.2 Shipping

We offer various shipping options including standard, expedited, and overnight delivery. Shipping costs are calculated based on order size, weight, and destination.

5.3 Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

6. Artwork and Design

6.1 Artwork Requirements

Customers must provide artwork in acceptable formats (AI, EPS, PDF, or high-resolution PNG/JPG). We offer design services for additional fees if needed.

6.2 Copyright and Intellectual Property

Customers warrant that they own or have permission to use all artwork provided. We reserve the right to refuse orders containing copyrighted material without proper authorization.

6.3 Artwork Approval

All artwork must be approved before production. Customers are responsible for reviewing and approving all details including colors, text, and design elements.

7. Quality Guarantee

We guarantee the quality of our products and workmanship. If you receive defective products due to manufacturing errors, we will replace them at no charge.

Quality issues must be reported within 30 days of delivery with photographic evidence.

8. Returns and Refunds

8.1 Custom Products

Custom products are made to order and generally cannot be returned unless there is a manufacturing defect or error on our part.

8.2 Stock Products

Stock products may be returned within 30 days of delivery in original condition for a refund minus shipping costs.

8.3 Refund Process

Approved refunds will be processed within 5-10 business days to the original payment method.

9. Free Sample Policy

We offer free samples to help customers evaluate our quality. Sample requests are subject to approval and limited to one per customer per product type.

Samples are provided for evaluation purposes only and remain the property of Logo Artz.

10. Limitation of Liability

Our liability is limited to the cost of the products ordered. We are not liable for indirect, incidental, or consequential damages including lost profits or business interruption.

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

11. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supply chain disruptions.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Governing Law

These Terms are governed by the laws of New Jersey, United States. Any disputes will be resolved in the courts of New Jersey.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.

SMS Terms & Conditions

Last updated: January 2024

1- SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications

If you have consented to receive text messages from Logo Artz, you may receive messages related to the following:

  • Customer care regarding
  • Appointment reminders
  • Scheduling appointments
  • Follow-up messages
  • Customer inquiries

Example: "Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Logo Artz at any time."

Note: This information needs to match the information in your TCR and your checkbox.

3- Message Frequency

Message frequency may vary depending on the type of communication.

Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method

You may opt-in to receive SMS messages from Logo Artz in the following way:

  • By submitting an online form

6- Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@logoartz.com.

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary.